"It seems to me like it's the most logical way to go about it," he wrote. "While the authenticator isn't a 100% guarantee of account security, we have yet to investigate a compromise report in which an authenticator was attached beforehand."Ībout an hour later, he posted a second message saying that compromised Diablo 3 owners may have been victimized by an "orchestrated" attack intended to take advantage of a large number of people before they could react. Despite the claims and theories being made, we have yet to find any situations in which a person's account was not compromised through traditional means of someone else logging into their account through the use of their password," he said in the first post. "We've been taking the situation extremely seriously from the start, and have done everything possible to verify how and in what circumstances these compromises are occurring. UPDATE: In two separate posts, Diablo 3 Community Manager Micah "Bashiok" Whipple reiterated Blizzard's position that hasn't been hacked. If not, 83-plus pages of forum anger will probably be a common sight for a long time to come. What really matters is what happens after the fact if Blizzard can plug the leaks and take care of its affected customers in a timely and generous fashion, then all will be well in relatively short order. That, unsurprisingly, has led to 83 pages of back-and-forth between players who want more information and/or an immediate resolution to their individual account breach, and those who claim that there are no hacks and that people who claim their authenticated accounts were hacked are flat-out lying.Įither way, and regardless of whether you think the company is being a bit too cavalier about the whole thing, it's not unreasonable to suggest that the release of a game of this magnitude is bound to attract an increased number of lowlifes who enjoy exploiting systems and taking things that don't belong to them. The post provides a few other tidbits about the security features and links to more information about the authenticator and SMS Protect, but what it doesn't touch on is Blizzard's policies regarding those who've been hacked.
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Responding to claims that even accounts using authenticators are being hacked, Blizzard added that "the Authenticator and Mobile Authenticator (a free app for iPhone and Android devices) continue to be some of the most effective measures we offer to help players protect themselves against account compromises." The studio encouraged all users to use authenticators, and also made mention of the new " SMS Protect" system, which allows users to monitor and maintain their accounts via text message.
"We know how frustrating it can be to become the victim of account theft, and as always, we're dedicated to doing everything we can to help our players keep their accounts safe - and we appreciate everyone who's doing their part to help protect their accounts as well." "Historically, the release of a new game - such as a World of Warcraft expansion - will result in an increase in reports of individual account compromises, and that's exactly what we're seeing now with Diablo 3," the studio said. The way some people are talking about it, nearly every Diablo 3 player on the planet either has been, or is on the verge of being, hacked.īut that's not actually the case, according to Blizzard (and also the dictates of common sense), which put up a message earlier this morning stating that while it takes security issues seriously, the rate of complaints isn't actually any worse than that of its other online game. But worse than that is making the connection and then discovering that some jerk got there first and swiped all your stuff. The inability to connect to a Diablo 3 server when you want to play the game, particularly in the hours and days immediately following its release, is no doubt a frustrating experience. Diablo 3 security compromises are pretty much in line with what's seen during World of Warcraft expansion launches.